Our support team is available to help with account-related issues, technical concerns or general feedback. We assist with deposits, withdrawals, KYC queries and disputed transactions, and can guide you through verification or bonus questions. Contact the team via live chat, email or phone and we’ll respond promptly during office hours. For complex enquiries we can arrange a callback or escalate to our Complaints Department for a formal response.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, usual reply 2 hours) |
| General enquiries | [email protected] (corporate and account enquiries) |
| Affiliate enquiries | [email protected] (partner onboarding) |
| Phone | +44 20 7941 3625 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account-related issues or situations that require explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details, your account ID and any supporting attachments. Clear information helps us process requests faster and avoid delays.
Contact Form
Response Time
Our support team aims to answer most enquiries within one business day. For routine requests like account queries or payment checks you will usually receive a reply within 24 hours. More complex matters such as security reviews, KYC checks or dispute investigations can take longer depending on their nature, and we will keep you informed at every stage.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to help improve the site, games and promotions. Your messages are read carefully by our team and used to refine features, fix issues and shape upcoming updates. Send your thoughts via live chat or email to [email protected]. We review submissions promptly and use them to improve the experience for all players.